ku9com Privacy Policy — Your Information Is Our Responsibility

1 Scope and Purpose of the Policy

ku9com operates a safe and transparent online entertainment platform for users in Bangladesh. We believe your personal information is a valuable asset and that keeping it secure is our primary responsibility. The main objectives of this Privacy Policy are:

• To clearly explain what types of information we collect.
• To provide a detailed description of how collected information is used.
• To outline our technical and organisational measures for protecting your information.
• To inform you of your rights and the protections available to you under this Policy.

This Policy applies to all ku9com services, games, payment transactions, and customer support.

2 Personally Identifiable Information

We collect the following personal information for registration and account management on ku9com:

• Identity Information: Full name, date of birth (for age verification — our platform is for users aged 21 and above only).
• Contact Information: Email address, mobile number.
• Payment Information: bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction verification).
• Identity Verification Documents: Copies of a national identity card or other government-issued identity documents (as part of the KYC process).

3 Technical Information Collected Automatically

When you use the ku9com platform, our servers automatically record certain technical information:

• IP address and device identifier information.
• Browser type, operating system, and device type.
• Time, date, and duration of sessions when accessing the website.
• Which pages were visited and which links were clicked.
• Game play history and betting transaction records.

This information is used to ensure platform security, prevent fraudulent activity, and improve service quality.

4 Cookies and Similar Technologies

ku9com uses cookies and similar tracking technologies. These technologies are used for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring the core functionality of the platform.
• Functional Cookies: Remembering your preferences and settings.
• Analytical Cookies: Analysing platform usage to improve service quality.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the platform.

5 Primary Purposes of Use

ku9com uses your collected information for the following primary purposes:

• Account creation, verification, and management.
• Processing deposits, withdrawals, and other financial transactions — minimum deposit ৳100, minimum withdrawal ৳800.
• Providing gaming services and improving the gaming experience.
• Customer support services — 24/7 live chat and email in Bengali.
• Age verification (21+ confirmation) and implementation of responsible gaming policy.
• Account security and fraud prevention.
• Fulfilling legal obligations and resolving disputes.

6 Bonus and Promotional Communications

With your consent, ku9com may inform you about special offers, bonuses, and promotions on the platform. For example, information about ku9com's welcome bonus — up to 100% up to ৳20,000 — may be sent to your email. You can opt out of these communications at any time.

7 Sharing Information with Third Parties

ku9com does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared to a limited extent in the following cases:

• Payment Providers: With the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Game Providers: With game developer platforms such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming to ensure gaming services.
• Legal Requirements: In response to a court order or a lawful request from law enforcement authorities.
• Fraud Prevention: To assist in investigations into fraudulent activity.

We maintain strict confidentiality agreements with any third parties with whom information is shared.

8 International Data Transfers

ku9com uses a global technology infrastructure, which means some data may be stored on servers in different countries. In such cases, we ensure that:

• The highest standard of encryption technology is used.
• International data protection standards are followed for data transfers.
• Third-party service providers follow the same standard of privacy policy.

9 Technical Security Measures

ku9com uses industry-standard security technology to protect your information:

• SSL / TLS Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Data Encryption: All stored sensitive information is kept in encrypted form.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Regular Security Audits: Regular security audits are conducted to identify platform vulnerabilities.
• Two-Factor Authentication: A two-factor authentication system for additional account security.

10 Data Retention Period

ku9com retains information in accordance with the following policy:

• For active accounts, information is retained for as long as the account remains active.
• After an account is closed, information is retained for a specified period as required by law.
• Financial transaction records are retained for the period prescribed by accounting law.
• Once the required retention period has ended, information is securely deleted.

11 Your Rights Regarding Your Information

As a ku9com user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You may request to receive your information in a machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise these rights, email [email protected] or contact our 24/7 live chat.

12 Protection of Minors' Information

ku9com is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, their account will be closed immediately and the collected information will be deleted.

13 The Role of Information in Supporting Responsible Gaming

ku9com may analyse information about your gaming behaviour to ensure responsible gaming. This includes:

• Identifying unusual gaming patterns and providing support when needed.
• Providing the ability to set personal limits.
• Managing self-exclusion features.
• Providing information and support related to responsible gaming.

To learn more about responsible gaming, visit our Responsible Gaming page.

14 Privacy Policy Amendments

ku9com may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Notify registered users by email.
• Display a notification on the platform.

If you continue to use the platform after changes are made, you will be considered to have agreed to the amended policy. If you do not agree to a policy change, you may request to close your account.

15 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali.

We will endeavour to respond to your query within a reasonable time.

16 Related Documents

Alongside this Privacy Policy, you are encouraged to read the following documents:

• Terms and Conditions — The complete terms for using the platform.
• Responsible Gaming — Guidelines for safe gaming.
• FAQ — Common questions and answers.